Nine Inch Nails Fans Can’t Get Refunds

By
Subhojeet Mukherjee
-
0
26

Nine Inch Nails’ festival was canceled

According to Pitchfork, back in October, Future Ruins, the film-music festival organized by Nine Inch Nails’ Trent Reznor and Atticus Ross, was canceled before its planned debut in Los Angeles. The organizers cited “logistical challenges and complications” that made it impossible to move forward as intended. Refunds were promised automatically, according to the official statement.

The inaugural edition of Future Ruins was set for November 8 at Los Angeles’ Equestrian Center. The lineup included John Carpenter, Mark Mothersbaugh, Questlove, Goblin, and Hildur Guðnadóttir alongside Reznor and Ross.

Live Nation had billed the event as the “first of its kind,” with Reznor calling it an opportunity for composers “to tell new stories in an interesting live setting.” He stated that the festival would have “no headliner” and “no hierarchy,” just a lineup of visionaries in a rare collaborative experience.

The festival team later explained that they were unable to deliver the experience they had actually planned on giving.

“Unfortunately, Future Ruins will not move forward this year. The reality is, due to a number of logistical challenges and complications, we feel we cannot provide the experience that’s defined what this event was always intended to be. Rather than compromise, we’re choosing to re-think and re-evaluate.”

Refund Updates and Fan Frustration

A recent post on the Future Ruins Refund Reddit thread noted a ton of frustration among fans who still haven’t gotten their refunds. One user wrote that November 2nd marked 30 days since the initial cancellation email, asking if anyone had gotten their money back.

Today, 11/2, is 30 days from the original cancellation notice email. Has anyone gotten their refund yet?

In response, customer support stated that refunds are being processed in bulk and that no action is needed from ticket holders. However, if the refund does not arrive after 30 days, fans are advised to contact the festival’s official social media channels to follow up.

“Their response as of this morning:

Thank you for contacting us. I understand that you still haven’t received the refund for the cancelled event.

As per checking, that your refund is being processed. There is no action required from your end; the event organizer will process the refund in bulk, and you just need to wait for the funds to post.

Should you not receive the refund by after 30 days, please kindly get in touch with the festival’s official social media platforms to inquire about your refund as they are the one who would be refunding your payment.

Thank you for your understanding.”

One fan said they emailed FrontGate the night before and got a quick reply saying the refund was still being processed and to please be patient.

“I understand that you still haven’t received your refund.
We apologize that the refund is still in process. Kindly wait for the refund.
Thank you for your patience and understanding.”

They weren’t sure if they should trust the company again or file a chargeback before it was too late. They mentioned that during COVID, they had a canceled festival and did get a refund, so they were hoping it would work out this time as well.

“I had a festival canceled with them during COVID and did get the refund, but I don’t know if I should wait or file a chargeback before it’s too late.”

Another fan said they had emailed FrontGate on October 30 and got the same message. They followed up again, but said they didn’t expect much progress anymore. They were disappointed and frustrated and said they might contact their credit card company to file a dispute.

“I emailed them on 10/30, and the response was basically the same. I sent another email this morning, but I’m not expecting much at this point.

I might just need to contact my credit card company and file a dispute. I’m really disappointed and frustrated with how this has been handled.”

Another fan pointed out that the wording in the cancellation email was misleading. They said the message was written in a tricky way to make it sound like refunds could come sooner than they actually might. The fan decided to wait until Thursday before filing a chargeback.

The verbiage in the cancellation email is trickery. I looked back, and it is cleverly phrased to say 30 days on the early side. I’m giving it til Thursday for the charge back.

“Ticketholders who purchased their tickets directly through Front Gate Tickets will receive a refund in as little as 30 days to the original form of payment.”

It’s really unfortunate that fans still haven’t gotten their refunds yet, but hopefully they will receive the refunds as soon as possible.

RELATED ARTICLESMORE FROM AUTHOR