Claims of Non-Random Ticketmaster Queues
A Twitter user named TICKETSHELP1 sparked new controversy after claiming that Ticketmaster does not use a truly random system for its ticket queues.
According to the tweet, Ticketmaster allegedly relies on an algorithm that consistently ranks accounts as either “good” or “bad,” giving the same users strong or weak queue positions across multiple shows unless the company manually changes something on its end.
“Sadly @Ticketmaster uses an algorithm for the queue which gives the same accounts good spots or bad spots for each show until they make a change on their end,” TICKETSHELP1 wrote. “This is why you will see the same fan or broker get tickets to multiple BTS shows while you wait an hour in the queue and get nothing.”
Fans Share Identical Queue Experiences
One fan quickly backed up the claim with a personal experience that raised eyebrows.
“I totally believe this. How funny that when I was ticketing for both NJ shows yesterday, I was 79K and 69K in queue—and several hours later for both LV shows, I was again 79K and 69K in queue. The exact same spot in queue for completely different shows?? Please.”
The fan added that by the time they finally got through the queue, tickets were already sold out, while others somehow managed to secure multiple VIP packages across several shows.
Ticketmaster vs. SeatGeek Comparison
The same fan pointed out a key difference when it came to another platform.
“And ironically, I was able to get VIP Soundcheck for Baltimore, but guess who sold that? SeatGeek, not Ticketmaster.”
TICKETSHELP1 responded by drawing a noticeable contrast between the two companies’ systems.
“Yep, SeatGeek uses an entirely different system. They use a completely random system. Ticketmaster sadly is not.”
Data Analysis Raises More Questions
The discussion grew after another fan shared a graph tracking queue positions across multiple cities. According to the post, the correlation coefficient between different show queues was 0.76, suggesting a strong relationship rather than random placement.
“We were buying in a larger group and kept track of our starting number in each city,” the fan explained, noting that the data showed a clear pattern.
TICKETSHELP1 summed up the concern perfectly:
“Some data here showing @Ticketmaster queues are indeed not random. Once they rank your account good, you get good queues. Ticketmaster fully determines if you get tickets for a show or not now.”
Growing Frustration Among Fans
The claims have reignited frustration among fans, particularly those trying to buy tickets for massively popular acts like BTS. As scrutiny of Ticketmaster’s practices continues to grow, many fans are calling for greater transparency in how ticket queues are actually determined.
